CONCERNS BY MAIL OR PHONE:

Once you are at home, sometimes it is more convenient to either write a letter or contact a person by phone about an area of satisfaction or concern. The appropriate contact information is as follows.

DIRECTOR OF QUALITY AND RISK MANAGEMENT

715 Delmore Drive, Roseau, MN 56751 (218) 463-4312

or

LIFECARE MEDICAL CENTER PRESIDENT / CEO

715 Delmore Drive, Roseau, MN 56751 (218) 463-4300

JOINT COMMISSION

LifeCare Hospital, LifeCare Hospital Laboratory, LifeCare Home Care and Hospice are accredited through the Joint Commission to ensure quality and safety in our programs and services. If you have a patient quality or safety concern related to one of these areas that cannot be resolved by LifeCare Medical Center, you may contact The Joint Commission for help in seeking resolution to your concern.

• Office of Quality Monitoring
• Joint Commission One Renaissance Blvd.
• Oakbrook Terrace, IL 60181
• (630) 792-5636
• [email protected]

MINNESOTA DEPARTMENT OF HEALTH

Consumers of health care services have a responsibility to promote the highest quality of care. If you witness a suspected violation of health department regulations, patient and residents’ rights or the MN Vulnerable Adults Protection Act (physical or mental abuse, neglect, or unexplained injury) contact:

• Office of Health Facility Complaints (OHFC)
• PO Box 64970
• St. Paul, MN 55164-0970
• (800) 369-7994

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