Our promise to you:
Because you matter, we, as employees of LifeCare Medical Center, will create a positive and caring atmosphere through compassion, accountability, respect, and excellence.

1. We will make you feel welcome by acknowledging you in a warm and sincere manner.
2. We will listen attentively to your concerns.
3. We will respect your privacy and respond to your needs in a prompt and professional manner.
4. We will explain what we are doing and why, in a way you can understand.
5. We will involve you in decisions about your care.
6. We will do our best to make sure your needs are met while you are in our care and after you leave.
7. We will “go the extra mile” to make your experience with us an exceptional one.

Our promise to each other:
Because we matter, we will:

• R emember why we’re here.
• E mbrace our differences.
• S upport each other.
• P ractice patience and understanding.
• E liminate negativity.
• C ommunicate respectfully.
• T reat each other like customers.