Our promise to you:
Because you matter, we, as employees of LifeCare Medical Center, will create a positive and caring atmosphere through compassion, accountability, respect, and excellence.
- We will make you feel welcome by acknowledging you in a warm and sincere manner.
- We will listen attentively to your concerns.
- We will respect your privacy and respond to your needs in a prompt and professional manner.
- We will explain what we are doing and why, in a way you can understand.
- We will involve you in decisions about your care.
- We will do our best to make sure your needs are met while you are in our care and after you leave.
- We will “go the extra mile” to make your experience with us an exceptional one.
Our promise to each other:
Because we matter, we will:
- R emember why we’re here.
- E mbrace our differences.
- S upport each other.
- P ractice patience and understanding.
- E liminate negativity.
- C ommunicate respectfully.
- T reat each other like customers.